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Sineva
SinoHelpIntelligent Process & Support Automation

SinoHelp handles routine tickets, day and night

SinoHelp answers routine questions from customers and your team on its own, around the clock, using answers you approved. Anything new or sensitive goes to a person.

Coming soon

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Sino, the Sineva companion, ready to help with SinoHelp
Ticket answered
Handed to a person
Rule approved

Sounds familiar?

Support does not stop when the shop closes.

  • Questions after hours

    A customer asks about delivery at night. The answer is in your head, so it waits until morning.

  • The same question, again

    Opening hours, order status, how to return. You type the same replies all day.

  • Requests that bounce around

    A problem needs two departments. It moves between chats, and the customer explains it again.

Hand it off to SinoHelp

Chat with Sino and mention @SinoHelp. It answers, sorts, and passes work on, and hands anything unsure to a person.

  • Request sorting

    @SinoHelp organize these incoming support requests

    Sino replies

    Requests are grouped with suggested next steps.

  • Routine replies

    @SinoHelp handle the routine questions overnight

    Sino replies

    Routine questions are answered from your approved answers. Anything new or sensitive is waiting for you.

  • Team handoff

    @SinoHelp pass this order problem to the warehouse team

    Sino replies

    I wrote up the details for the warehouse team, so nobody asks the customer twice.

  • Hard questions

    @SinoHelp work through this customer's delivery question

    Sino replies

    I am talking it through with them, step by step.

How SinoHelp works

Follow one ticket. Sino answers from your rules, and a person handles the rest.

  1. Sino

    A customer asks about an order. The ticket opens.

    Result: New, waiting for reply

  2. Sino

    Sino checks the question against the answers and rules you approved.

    Result: Matched to an approved answer

  3. Sino

    A routine question gets an answer on its own. New or sensitive ones go to a person.

    Result: Answered from approved rules

  4. You

    You approve the answers Sino uses and review what it hands over.

    Result: Rules kept, hand-offs reviewed

See it in action

A sample support inbox: answered questions, one handoff, and one open conversation.

Sample data
  • Opening hours questionAnsweredReady
  • Order status questionAnsweredReady
  • Late delivery complaintSent to warehouseFlagged
  • Return questionIn conversationNeeds review
  • Team question: system accessAnsweredReady
  1. Routine answersCommon questions are answered without waiting for you.
  2. Routed workA problem for another department is passed on with its details.
  3. Open conversationHarder questions stay in conversation until they are resolved.

Made for your team

  1. Morning

    Overnight messages from customers

    Sino

    Handles routine ones, groups the rest

    You

    Handle what is left

  2. Midday

    Delivery question, customer is waiting

    Sino

    Works through it step by step

    You

    Review how it went

  3. Evening

    Closing up, requests still open

    Sino

    Keeps handling routine tickets overnight

    You

    Check open requests in the morning

You stay in charge

  • It answers from your rules

    SinoHelp answers using the answers and rules you approved.

  • Unsure means a person

    Anything new, sensitive, or unsure is handed to a person.

  • You set the rules

    You approve what Sino can say and review what it hands over.

Works well with

  • SinoInsights

    Enterprise Intelligence & Decision Hub

    Brings data from every department into one dashboard, with plain-language summaries and forecasts.

    See SinoInsights

  • SinoSocial

    Adaptive Social & Content Engine

    Spots trends, drafts campaign copy for each channel, schedules your content, and reads customer sentiment.

    See SinoSocial

Common questions

Yes. SinoHelp answers routine questions on its own, around the clock, using answers you approved.

It hands the ticket to a person. You set the rules and review every hand-off.

From the answers and rules you approve. Anything outside them goes to a person.

Chat with Sino and mention @SinoHelp to set it up and check its work. It answers the chats and emails your customers already send. Tell us what you use and we will check the fit together.

Let Sino cover the late shift

Get an email when SinoHelp is ready. Or tell us what your customers ask most in a free consultation.

Get notified about SinoHelpBook a free consultation